Donor Portal Login
Donor Portal Login gives donors a secure way to open their Gratona account, review their sponsorships and giving, update profile details, and manage donor-facing preferences.
Use this guide when you want to give donors the right login link or help them complete sign-in.
Give donors a login link
When you want donors to manage their own account, share a donor login link instead of sending them an admin login link.
Open the program you want to share.
Open "Website & Embed".
Copy the link you need from "Login Links".
The Login Links section can include:
Donor Login: Use this when the donor should open the general donor portal for your organization.
Program Donor Login: Use this when the donor should enter the portal through a specific program.
Recipient Portal Login: Use this for recipient-facing access when recipient portal is enabled for the program.
For most account-management emails, website buttons, and support replies, use Donor Login. Use Program Donor Login when your message is about a specific sponsorship program and you want the donor to land in that program context.
Sign in with email
Email Sign-In is the default donor login method. Use it when a donor wants to open the portal without remembering a password.
Open the donor login link.
Keep "Email Sign-In" selected.
Enter the donor email address.
Click "Send Sign-In Link".
Gratona sends an email with a secure sign-in link and a 6-character verification code. The link and code expire after 15 minutes.
The confirmation message is the same even when the email address does not match a donor account. If the donor does not receive an email, confirm that the email address is saved on the donor record.
Use the verification code
If the donor does not want to open the email link, they can use the 6-character code from the same email.
Request an email sign-in link.
Copy the 6-character code from the email.
Enter the code in the verification box on the login page.
Click "Verify Code".
If the code is expired or entered incorrectly, ask the donor to request a new sign-in email.
Sign in with a password
Donors who already have a donor portal password can use the password tab.
Open the donor login link.
Click "Use Password".
Enter the donor username or email address.
Enter the donor password.
Click "Sign In".
If the password is not accepted, the donor can use Email Sign-In instead. If the donor record has the wrong email address, update the donor record before asking them to try again.
Choose an organization
A donor may use the same email address or username with more than one organization. After the donor signs in, Gratona asks which organization they want to continue with.
Review the organization names shown on the page.
Choose the organization the donor wants to open.
Click "Continue".
The donor can only choose from accounts that matched the verified email sign-in request or the correct password.
Open the donor portal
After sign-in, the donor opens the donor portal. From there, they can review their sponsorships, giving history, payment details, files, messages, and profile information, depending on the programs and settings available to their account.
If the donor supports more than one program, they may see a program selector or additional program options inside the portal.
Troubleshooting donor login
The donor did not receive the sign-in email
Confirm that the email address is saved on the donor record. Ask the donor to check spam or junk folders, then send a new sign-in email.
The sign-in link or code expired
Ask the donor to request a new email sign-in link. Sign-in links and verification codes expire after 15 minutes.
The donor sees the wrong organization
Ask the donor to return to the organization chooser and select the correct organization. If the expected organization is missing, confirm that the donor has a donor record with the same email address in that organization.
The donor used an old or broken login link
Send the donor a fresh Donor Login link from the program's "Website & Embed" workspace. If a link was copied with missing or invalid program details, Gratona directs the donor to the general donor login page.
The donor cannot use a password
Ask the donor to use "Email Sign-In". If they still cannot sign in, confirm the email address on the donor record and update it if needed.
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