> For the complete documentation index, see [llms.txt](https://docs.helpyousponsor.com/guides/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.helpyousponsor.com/guides/advanced-features/integrations/quickbooks/donations-sales-receipt.md).

# Donations (Sales Receipt)

An eligible Gratona donation corresponds to a QuickBooks Sales Receipt. The receipt identifies the linked Customer, the appropriate Service Item, the amount and currency, and any configured deposit account or class.

## Prerequisites

Before Gratona can write a Sales Receipt:

* the donation must be financially eligible and belong to the configured program;
* the donor must have a valid QuickBooks Customer link;
* a recipient gift must have a valid recipient Service Item link;
* an additional gift must resolve to a designation override or the program's default additional-gift item; and
* every required accounting mapping must still be active in the connected QuickBooks company.

Missing prerequisites no longer require recreating the donation. Gratona records the blocked attempt in **QuickBooks sync activity** so an administrator can repair the mapping and retry when the record is eligible.

## Direction and updates

With **Gratona → QBO** or **Two way**, a new eligible donation creates one linked Sales Receipt. Supported later edits update that linked receipt; an edited donation without a linked receipt is not treated as permission to create one unexpectedly.

With **QBO → Gratona** or **Two way**, supported Sales Receipt changes can update Gratona after a verified QuickBooks webhook is received and the related records can be matched safely.

Delete mirroring is off by default. If enabled, deleting a linked donation can delete its QuickBooks Sales Receipt, and deleting a linked Sales Receipt can delete the Gratona donation.

## Refunds, disputes, and recognition

A successful processor refund is represented as a separate QuickBooks Refund Receipt. It does not rewrite the original Sales Receipt. Partial refunds remain separate financial events and require the original receipt and accounting context.

Disputes that need an accounting decision are held for review instead of producing an unsupported automatic adjustment. DAF attribution and soft credits are recognition-only and do not create another donation amount in QuickBooks.

See [Configure programs and mappings](/guides/advanced-features/integrations/quickbooks/configure-programs-and-mappings.md) for donation settings and [Financial sync and reconciliation recovery](/guides/advanced-features/integrations/quickbooks/financial-sync-and-recovery.md) for retries, historical records, refunds, disputes, and payout reconciliation.

{% embed url="<https://quickbooks.intuit.com/learn-support/en-us/help-article/sales-receipts/create-send-sales-receipts-quickbooks-online/L9vG2pbTQ_US_en_US>" %}